Legal

Delivery Policy

Last updated: 1 January 2026

Delivery at a Glance

  • →iPaper™ is delivered exactly 48 hours before your exam via email / WhatsApp.
  • →iFest™ access link is shared 72 hours before your exam.
  • →All delivery is digital only — no physical dispatch.
  • →You must submit the exam-date alignment form after purchase for delivery to proceed.
  • →iClarity AI Labs is not responsible for delays caused by incorrect or late form submission.

Purpose of This Policy

This Delivery Policy explains how and when iClarity48™ components are delivered to ensure transparency, clarity, and a smooth experience for students and parents.

Because iClarity48™ is a time-sensitive, exam-aligned program, delivery follows a carefully designed process rather than instant access.

What Is Delivered Under iClarity48™

iClarity48™ includes two integrated components:

  • iPaper™ — A single AI-predicted, high-probability exam paper with complete solutions and explanations
  • iFest™ — A live, teacher- and psychologist-led guided experience conducted during the final 48 hours before the exam, including parent micro-sessions

Both components are delivered according to the student's specific exam date.

Step-by-Step Delivery Process

Step 1 — Purchase Confirmation

After successful purchase, the buyer receives an order confirmation via email and the order is recorded for exam-specific planning. No immediate content access is provided at this stage, as delivery is exam-date dependent.

Step 2 — Exam-Date Alignment Form

After purchase, the buyer will receive a short exam-date alignment form via email. This form helps us confirm the student's exam name and date, plan the correct iFest™ session, and ensure accurate scheduling and expert allocation. Submission of this form is essential for timely and correct delivery.

Step 3 — Coordination Support (If Required)

If required, our team may follow up with a brief phone call to clarify submitted details or resolve inconsistencies. This call is only for planning and alignment — not for sales or counselling.

iPaper™ Delivery

iPaper™ is delivered exactly 48 hours before the student's exam via email and/or WhatsApp (as applicable).

iPaper™ includes:

  • question paper
  • answer key
  • detailed solutions and explanations

Once delivered, iPaper™ is considered successfully accessed.

iFest™ Access & Schedule

iFest™ access details are shared 72 hours before your exam. Sessions are exam-date aligned and limited to 251 students per iFest™, led by dedicated subject experts and psychologists.

Multiple iFest™ sessions may run simultaneously to maintain quality and impact.

Important Notes on Timeliness

Timely submission of the exam-date alignment form is critical. Delays in sharing exam details may affect session assignment and delivery timelines. iClarity AI Labs is not responsible for delivery delays caused by incomplete or delayed information from the buyer.

Digital Delivery Disclaimer

All components of iClarity48™ are delivered digitally. iClarity AI Labs is not responsible for issues arising from:

  • incorrect contact details
  • email delivery failures due to spam filters
  • device limitations
  • internet or connectivity problems

Buyers are advised to ensure accurate contact information and stable internet access.

Changes to Exam Date or Details

If the student's exam date changes after submission of the alignment form:

  • the buyer must inform iClarity AI Labs immediately
  • reassignment will be done as per the new exam date and operational feasibility

Non-Delivery Scenarios

iClarity AI Labs will not be considered at fault for non-delivery if:

  • the exam-date alignment form is not submitted
  • incorrect or incomplete details are provided
  • the buyer does not respond to coordination attempts
  • access is missed due to user-side issues

Contact for Delivery Support

For delivery-related queries, please contact:

Our team aims to respond within 2–3 hours for delivery-related support.

Final Disclaimer

iClarity48™ is a support system, not a guarantee-based service. Delivery of iPaper™ and access to iFest™ constitute fulfilment of service, regardless of individual outcomes, attendance, or subjective experience.